Frequently Asked Questions
Everything you need to know about shopping with Capy.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to start your request.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Capy accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our current seasonal collection.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.